Technology Support Specialist II (Internal Applicants Only)

The position of Technology Support Specialist II is for the purpose of providing tier 2 technology support to the Bellevue School District.

COMMITMENT TO EQUITY:

The Bellevue School District is committed to a diverse workforce representative of our students, one that embraces and models cultural competency as an international community.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)

• Responsible for tier 2 technology support via email, phone, other electronic medium, and in person
• Provides direct and indirect customer support for technology hardware and software through a tiered support model; to include staff, students and parents
• Ensure proper recording, documentation and ticket closure in ticket tracking system
• Responsible for creation and updating of technology related guides
• Assist with onboarding of new hires and laptop support
• Performs other job-related duties as assigned

REPORTING RELATIONSHIPS:

• Reports directly to and is supervised by Technology Support Manager

• Five years of experience in use of computers, peripheral devices, Microsoft software and related/similar operating systems

• Associate's degree in Computer Science or a related field Preferred:

• A+ Certificate Allowable Substitutions:

• Additional related experience may substitute for the educational requirements, * Knowledge of computer systems, hardware and peripherals

• Knowledge of Microsoft operating systems

• Knowledge of Microsoft Office suite

• Knowledge of Microsoft Active Directory

• Knowledge of cloud technologies

• Knowledge of technology monitoring and support solutions

• Knowledge of mobile device operating systems

• Knowledge of general trouble-shooting techniques for software, hardware and network systems

SKILLS (position requirements at entry):

• Possesses analytical and problem-solving skills commensurate with the position
• Ability to convey technical issues and materials to non-technical audience
• Ability to work independently with minimal direction or supervision.
• Possesses effective oral and written communication skills
• Shows a strong willingness to be customer service oriented
• Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
• Ability to perform all duties in accordance with all applicable Board policies and district and legal requirements
• Ability to meet and maintain punctuality and attendance expectations

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, and push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

CTSA Professional Technical salary classification "3" $ 81,834 to $ 86,141 annual salary (starting at $ 81,834 annual), 40 hours per week, for a 260-day annual assignment.

Medical, dental, vision, long-term disability, and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays.