Technical Helpdesk
MY3TECH INC
Jefferson City, United States of America
8 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Jefferson City, United States of America
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Active Directory
JIRA
RSA (Cryptosystem)
SharePoint
Software Troubleshooting
Job description
- Troubleshoot software and hardware failures
- Provide tier 2 level of support for end users.
- Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations, and changes.
- Image and deploy laptops to end users
- Remote support
Requirements
- High School Diploma or equivalent
- Healthcare terminology or IT background experience preferred
- Ability to work in a fast-paced environment with attention to detail
- Ability to work independently, accurately, and efficiently
- Ability to follow written and verbal instructions
- Good knowledge of MS Word and Excel
- Strong Customer Service Background
- Healthcare, Medicare, or Medicare Advantage preferred
- Expert listening skills and ability to identify customer needs with appropriate issue resolution
- Strong verbal and written communication skills
- Strong time-management skills
- Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work
- Ability to remain calm and productive under pressure
About the company
© 2026 Careerjet All rights reserved
