Help Desk Technician

We are seeking a dedicated Help Desk Technician to join our dynamic IT support team. In this role, you will be the first point of contact for end-users experiencing technical issues, providing prompt and effective solutions to ensure minimal disruption to daily operations. The ideal candidate will possess strong technical support skills, excellent communication abilities, and a proactive approach to problem-solving. This position offers an opportunity to contribute significantly to maintaining the organization's IT infrastructure and user satisfaction., * Provide technical support to end-users across various platforms, including Windows, macOS, and Linux operating systems.

• Troubleshoot software issues, including application errors and configuration problems within Microsoft Office and other enterprise software.
• Manage computer hardware components such as desktops, laptops, mobile devices, and peripherals to ensure optimal performance.
• Assist with network administration tasks, including configuring and maintaining LANs, VPNs, firewalls, DNS settings, and TCP/IP protocols.
• Support IT infrastructure by managing Active Directory accounts, Group Policy Objects (GPO), SCCM for software deployment, and BMC Remedy for ticketing.
• Resolve network connectivity issues using tools like Meraki network management systems and analyze network traffic for troubleshooting.
• Handle help desk tickets efficiently using ServiceNow or Jira platforms while documenting solutions clearly.
• Support remote users by configuring VPN access and troubleshooting connectivity issues related to remote work environments.
• Maintain security protocols by managing firewall settings and assisting with basic network security measures.
• Collaborate with cross-functional teams to resolve complex technical problems and improve overall IT service delivery.

• Proven experience in providing IT support within a help desk or desktop support environment.
• Strong knowledge of computer networking concepts such as LAN, WAN, TCP/IP, DNS, DHCP, and VPN technologies.
• Hands-on experience with operating systems including Windows Server environments, Microsoft Windows 10/11, macOS, and Linux distributions.
• Familiarity with computer hardware components and troubleshooting techniques.
• Experience managing Active Directory accounts and Group Policy Objects (GPO).
• Proficiency in using IT management tools such as SCCM, BMC Remedy, ServiceNow, or Jira for ticketing and asset management.
• Excellent analysis skills to diagnose complex technical issues quickly and accurately.
• Strong communication skills to effectively assist users at all levels of technical proficiency.
• Knowledge of network security practices including firewall configuration and basic cybersecurity principles.
• Ability to adapt to evolving technology landscapes while maintaining high-quality customer service. This role is ideal for motivated individuals eager to develop their IT support expertise in a fast-paced environment. If you are passionate about technology and committed to delivering exceptional service, we encourage you to apply today.

Pay: $20.00 - $25.00 per hour