IT Support Technician

The IT Support Technician (Tier 1-2) provides frontline and secondary technical support for end users across hardware, software, and network environments. This role is responsible for troubleshooting desktop, laptop, mobile, printer, and connectivity issues; managing user access; and escalating complex problems as needed. The technician ensures high levels of customer service while maintaining compliance with IT standards and security policies., End User Support

• Provide Tier 1-2 technical support for Windows 10/11 desktops and laptops
• Support Microsoft Office 365 applications (Outlook, Teams, OneDrive, Word, Excel, etc.)
• Troubleshoot hardware issues including desktops, laptops, monitors, peripherals, and mobile devices
• Perform hardware/software installations, upgrades, and replacements

Identity & Access Management

• Create, modify, and disable user accounts in Active Directory and Azure AD
• Manage password resets, group memberships, and access permissions
• Support MFA and VPN-related access issues

Ticketing & Incident Management

• Log, track, and resolve incidents and service requests using ServiceNow
• Prioritize tickets according to SLA and business impact
• Escalate unresolved or complex issues to Tier 3 or appropriate IT teams
• Document resolutions, troubleshooting steps, and knowledge base updates

Network, VPN & Connectivity Support

• Troubleshoot network and Wi-Fi connectivity issues
• Support Cisco VPN connections for remote users
• Assist with basic TCP/IP, DNS, DHCP, and connectivity troubleshooting

Printer & Peripheral Support

• Troubleshoot local and network printer issues
• Install printer drivers and manage print queues
• Support scanners and other office peripherals

Security & Compliance

• Follow IT security policies and best practices
• Identify and report potential security incidents or vulnerabilities
• Assist with endpoint security tools and patching as needed

Customer Service & Collaboration

• Provide professional, customer-focused support to end users
• Communicate clearly with technical and non-technical stakeholders
• Work closely with infrastructure, network, and application teams

• Strong experience supporting Windows 10/11 environments
• Hands-on experience with Office 365 / Microsoft 365
• Working knowledge of Active Directory and Azure AD
• Experience using ServiceNow or similar ITSM ticketing systems
• Understanding of network, Wi-Fi, and VPN connectivity
• Experience supporting printers and peripherals
• Basic knowledge of hardware troubleshooting and imaging

Soft Skills

• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving abilities
• Ability to manage multiple tickets simultaneously
• Attention to detail and documentation, * Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL
• Experience working in a corporate or enterprise IT environment

This is a Contract position based out of Stockton, CA. Pay and Benefits The pay range for this position is $18.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.