Desktop Support Technician

The Desktop Support Technician provides hands-on, desk-side technical support for end users in both office and plant floor environments. This role is responsible for deploying, configuring, troubleshooting, and maintaining Windows workstations and related hardware, software, and peripherals to ensure a seamless user experience., * Perform PC deployments and imaging for new and existing users, including hardware setup, configuration, and user readiness

• Troubleshoot and resolve issues related to workstations, applications, peripherals, handheld devices, printers, and network connectivity (TCP/IP)
• Provide desk-side support for Windows 10 and Windows 11 systems in a networked office environment as well as a manufacturing/plant floor setting
• Diagnose hardware and software issues and escalate appropriately when necessary
• Maintain accurate documentation of issues, resolutions, and device configurations
• Deliver professional, customer-focused support with a strong emphasis on responsiveness and communication

• Proven experience with PC deployment and imaging (enterprise environments required)
• Strong hands-on troubleshooting skills across:
• Windows workstation operating systems
• Business applications
• Peripherals and printers
• Handheld or mobile devices
• Basic networking concepts (TCP/IP)
• Ability to support users on-site, including desk-side and plant floor support
• Comfortable working in a fast-paced, end-user-focused environment

Nice to Have

• Experience with or exposure to Microsoft Intune and Autopilot for device provisioning and management
• Prior experience supporting users in a manufacturing or industrial environment

This is a Contract to Hire position based out of Trenton, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.