Tier 1 Helpdesk

Insight Global is searching for a Tier 1 Helpdesk Specialist to join the team of a local government client in Durham, North Carolina. This person will provide first and second level IT support for internal employees via telephone, portal, or chat. We're seeking someone with excellent customer support skills, and experience troubleshooting. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

• 2 years of relevant IT experience
• Experience troubleshooting
• Experience providing both in person and over the phone support
• 2+ years of experience with Windows 10
• Experience with ServiceNow
• Proficient with Office 365
• Proficient decision making and problem-solving skills
• Great communication skills both written and verbal

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.