Tier 1/Tier 2 Helpdesk Technician

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support to their Denver Colorado location. This is a 95% remote role, with once a month max onsite.You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity.

• 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.
• Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously
• Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)
• Experience installing and troubleshooting desktop and laptop operating systems and applications.
• Strong collaboration, communication, and customer service skills *Experience troubleshooting VPN issues *Experience setting computers up *Experience Re-imaging computers

Nice to Have Skills & Experience

*Experience with ServiceNow *Experience with Linux *Experience with MAC systems *Fluency in French

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.