Help Desk Technician

We are looking for a customer-focused IT Support Technician who enjoys solving problems and helping people. This role is the first point of contact for technical support and plays a key role in keeping daily operations running smoothly.

This is more than a basic help desk position - we're looking for someone who can troubleshoot independently, communicate clearly, and has some exposure to system administration tools.

What You'll Do

• Provide phone and remote support for end users across the organization
• Troubleshoot issues related to:
• Windows systems
• Microsoft Office / Office 365
• User accounts and access (Active Directory)
• VPN, MFA, and connectivity issues
• Create, track, and update tickets in a ticketing system
• Support email systems (Exchange / Office 365) including basic mailbox troubleshooting
• Assist with system setup, configuration, and device support
• Escalate complex issues to higher-level teams when needed
• Communicate clearly with users on issue status and resolution
• Document common issues and solutions, * You're known for your "smile in your voice" when helping users
• You stay calm and professional even when users are frustrated
• You enjoy troubleshooting and figuring things out
• You take ownership of issues and follow through

Work Environment

• Fully onsite role
• Fast-paced support environment
• May involve occasional after-hours or on-call support
• Ability to lift up to 40 lbs (equipment setup, etc.)

Do you have experience in Windows?, Required:

• 1-3 years of Help Desk / IT Support experience
• Strong phone-based support experience (call center or high-volume support environment preferred)
• Experience with:
• Active Directory (user accounts, password resets, permissions)
• Microsoft Office 365 / Exchange (basic troubleshooting)
• Ability to troubleshoot issues independently (not just follow scripts)
• Excellent communication skills - someone who is professional, friendly, and confident on the phone

Preferred:

• Exposure to:
• Microsoft Exchange (mailboxes, permissions)
• Intune / Endpoint Management
• VMware Horizon or virtual desktop environments
• Experience working in a corporate IT or MSP environment
• Familiarity with ticketing systems (ServiceNow or similar)
• Certifications such as CompTIA A+, Network+, or similar, * IT support over the phone in a high-volume environment: 1 year (Required)
• hands-on experience managing users in Active Directory : 1 year (Required)
• troubleshooting in Microsoft 365 or Exchange : 1 year (Preferred)

$25 - $30 an hour - Temp-to-hire, Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Opportunity to grow into more advanced IT or system administration roles
• Hands-on experience with a variety of technologies
• Stable, team-oriented environment

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance