ICT Systems Technician - Level I

We are looking for a motivated IT Technician - Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment., * Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.

• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.

• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.

• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.

• Prepare and organize computer labs in buildings and offices.

• Assist users with the setup and operation of audio/visual equipment for events in public spaces.

• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.

• Communicate effectively with end users to address technology-related concerns and scheduling requirements.

• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.

• Bachelor's degree preferred, but equivalent education, experience, or training will be considered.

• At least 1 years of experience in an IT support role, preferably in a customer service setting.

• Strong knowledge of Windows and iOS operating systems, including the ability to repair and configure devices.

• Familiarity with Microsoft Office applications, Office 365, and Azure environments.

• Demonstrated ability to prioritize tasks, meet deadlines, and provide outstanding customer service.

• Effective communication skills, both written and verbal, with the ability to work collaboratively in a team setting.

• Proficient in troubleshooting technical issues and solving problems analytically.

• Capability to lift and carry equipment weighing 20 pounds or more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.