REMOTE Senior ServiceNow Architect

We are seeking an experienced ServiceNow Architect to lead the design, development, and governance of scalable ServiceNow solutions. This role will focus on customer-facing applications, enterprise integrations, and establishing platform best practices to ensure long-term success and performance.

• Architect and design end-to-end ServiceNow solutions aligned with business and IT strategies

• Lead the implementation of customer-facing applications (e.g., Customer Service Management, portals, custom apps)

• Define and enforce ServiceNow architecture standards, governance, and best practices

• Design and oversee integrations between ServiceNow and external systems (REST, SOAP, APIs, middleware, etc.)

• Collaborate with stakeholders to translate business requirements into technical solutions

• Guide development teams on platform capabilities, configurations, and customizations

• Conduct design reviews, code reviews, and ensure adherence to architectural standards

• Optimize platform usage and recommend improvements for efficiency and user experience

Stay current with ServiceNow releases, features, and industry trends

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

8+ years of experience in IT, with 5+ years on the ServiceNow platform

Strong experience with Customer Service Management (CSM) and/or other customer-facing ServiceNow applications

Proven experience as a ServiceNow Architect, but also willing to handle hands-on development

CSA Certification (System Admin)

Experience building custom applications in ServiceNow

Hands-on experience designing and implementing integrations (REST, SOAP, IntegrationHub, MID Server, etc.)

Deep understanding of ServiceNow architecture, data model, and platform capabilities

Experience establishing and enforcing development standards and best practices

Strong knowledge of ITSM, ITIL processes, and enterprise architecture principles

Experience with Service Portal, UI Builder, or custom application development ServiceNow Certified Application Developer (CAD)