Infrastructure and Identity Systems Engineer

This is not a niche IAM specialist role. We are looking for a well-rounded technologist who understands how identity integrates with core infrastructure-including Active Directory, servers, authentication systems, and enterprise applications-and can effectively troubleshoot issues across that ecosystem. The ideal candidate is someone who can build and support infrastructure, understands how identity flows across systems, and can diagnose and resolve issues involving Active Directory, SailPoint, SSO, and MFA. Key Responsibilities Infrastructure & Core Systems

• Build, configure, and support Windows-based servers and related infrastructure services.
• Administer and troubleshoot Active Directory, including:
• Sites & Services, replication, and domain services
• OU design, GPOs, and delegation models
• Investigate and resolve issues related to account provisioning, synchronization, and directory services.

Identity & Access Management Support

• Support and troubleshoot SailPoint IdentityNow provisioning processes, workflows, and connectors.
• Diagnose issues such as:
• Accounts not being created or updated correctly in Active Directory
• Failures in identity provisioning or lifecycle events
• Support identity lifecycle processes (joiner, mover, leaver).

Authentication & Access Technologies

• Troubleshoot and support:
• SSO integrations
• MFA and conditional access policies
• Assist with secure integration of enterprise applications and authentication flows.

Automation & Scripting

• Use PowerShell to automate administrative tasks, provisioning processes, and issue resolution.
• Identify opportunities to improve efficiency through automation and standardization.

Operational Support & Issue Resolution

• Triage and resolve infrastructure, identity, and access-related issues through a ticketing system.
• Perform root cause analysis and implement long-term fixes where applicable.
• Work independently to research and resolve issues, escalating when necessary.

• Strong understanding of enterprise IT infrastructure, including servers, directory services, and authentication systems.
• Ability to understand how identity systems interact with broader infrastructure.

Troubleshooting & Problem Solving

• Proven ability to diagnose and resolve issues across multiple systems (Active Directory, IAM tools, authentication layers).
• Comfortable working through complex or ambiguous technical problems.

Balanced Technical Skillset (Generalist)

• Hands-on experience with:
• Active Directory (beyond basic user and group management)
• Identity tools such as SailPoint (working knowledge expected, deep specialization not required)
• SSO and MFA technologies
• Ability to operate across both infrastructure and identity domains.

Professional Skills

• Strong communication and collaboration abilities.
• Self-motivated with the ability to learn independently and take initiative.
• Organized and capable of working in a fast-paced, high-demand environment.

Qualifications Required

• 3+ years of experience in IT infrastructure, systems administration, or IAM-related roles
• Strong experience with:
• Active Directory (including Sites & Services and replication concepts)
• Windows Server environments
• Experience troubleshooting:
• Account provisioning and directory synchronization issues
• SSO and MFA issues
• Proficiency with PowerShell scripting

Preferred Experience

• Experience with SailPoint IdentityNow or similar identity governance tools
• Familiarity with Entra ID (Azure AD)
• Exposure to:
• Identity governance concepts (RBAC, lifecycle management)
• Ticketing systems such as ServiceNow
• Virtualization (VMware) and Linux environments