Help Desk Specialist/NOC Support

As a Tier II Help Desk/NOC you will provide support to local military intelligence enterprise systems, supporting mission-critical operations in a high-security, TS/SCI environment., * Provide Tier II end-user support for PC, server, and enterprise applications in a classified Army Intelligence environment.

• Resolve escalated incidents from Tier I Help Desk, coordinating with Network Services, Systems Engineering, and Application Development teams to restore service and remediate root causes.
• Perform STIG and IAVA compliance, system hardening, and vulnerability mitigation across enterprise devices.
• Conduct computer imaging and deployment using SCCM / PXE Boot, including BIOS configuration and system readiness validation.
• Execute Level I/II Active Directory administration, including account creation, unlocking, group assignment, and account lifecycle management.
• Support NOSC operations, incident tracking, and problem resolution in accordance with DoD and Army standards.
• Simulate and recreate user issues to diagnose operating system, hardware, and application failures, recommending system improvements to reduce recurring incidents.
• Escalate complex technical problems to senior engineers while maintaining ownership through resolution.

• Active Directory (User & Account Management) experience
• TS/SCI Clearance (Required)
• SCCM / PXE Imaging & or BIOS Configuration experience
• STIGs, IAVAs, System Hardening experience
• Incident & Problem Management experience
• Experience with Windows Enterprise Environments
• DoD Enterprise IT Support experience

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position requires an active DoD Clearance (TS/SCI)