IT Support Tier II or III

We are looking for an experienced IT Support Tier II or III to provide hands-on technical support for business clients in Beavercreek, Ohio. This role combines desk-side assistance, remote troubleshooting, and infrastructure support across Microsoft environments, end-user devices, and core network systems. The ideal candidate brings strong customer service skills, solid technical judgment, and the ability to manage issues efficiently in a fast-paced, team-oriented setting., * Deliver remote and on-site technical support for desktop systems, user accounts, software issues, and everyday IT service requests for clients in Beavercreek, Ohio.

• Set up, maintain, and troubleshoot Windows-based server environments while supporting core services such as directory management and policy administration.

• Administer Microsoft 365 platforms, including email, file collaboration, device management, and cloud-based user services.

• Deploy, configure, and support Windows 11 workstations, laptops, and connected peripherals to ensure reliable end-user performance.

• Monitor and maintain backup and recovery solutions to help protect business data and support restoration needs when required.

• Install and support network infrastructure such as firewalls, switches, wireless access points, and routing equipment across client environments.

• Keep service records, system configurations, and technical documentation accurate and up to date for ongoing support and continuity.

• Participate in a rotating after-hours support schedule, providing periodic on-call assistance as needed.

Requirements * Hands-on experience supporting Windows Server environments, including Active Directory and Group Policy administration.

• Working knowledge of Microsoft 365 tools and services, with experience managing business user accounts and device policies.

• Familiarity with virtualization technologies, particularly Hyper-V, in a production environment.

• Solid understanding of business networking concepts such as VPN connectivity, VLAN configuration, and site-to-site communication.

• Experience supporting Microsoft Windows desktop environments, including troubleshooting and resolving user issues through ticket-based workflows.

• Strong communication and customer service skills, with the ability to explain technical issues clearly to end users.

• Ability to work independently, manage priorities effectively, and adapt to changing support needs.

• Must be eligible to work in the U.S., have reliable transportation for client visits, and be able to meet background screening and drug testing requirements. Technology Doesn't Change the World, People Do.®

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