Senior Network Analyst

• Responsible for maintaining the design, security, and integrity of an enterprise internal network infrastructure.
• Design, implement, and test complex infrastructure solutions in support of business and customer technology needs.
• Provide onsite and remote support for environments with critical response-time requirements.
• Work independently and collaboratively to handle service desk requests, analyze urgent technical issues, and resolve Level 1, Level 2, and Level 3 escalations.
• Deliver first-line IT support through help desk and ticketing systems.
• Troubleshoot user networks, hardware, software, and services via phone, onsite interaction, and remote access tools.
• Train and mentor Tier I support analysts.
• Secure and manage network infrastructures to protect productivity, mitigate threats, and optimize operational costs.
• Provide Level 1 and Level 2 end-user support as required.
• Deliver technical services and operational support across:
• Network infrastructure: WAN/LAN connectivity, routing, switching, firewalls, and security
• Internal systems, cloud platforms, and network services
• Microsoft technologies: Windows, Windows Server, Exchange, SQL Server, SharePoint
• Virtualization platforms: VMware and Microsoft-based solutions
• Remote access technologies: VPNs, terminal services, and virtual desktop solutions
• Remote monitoring and management systems for alerts and notifications, * Design, implement, document, and enforce network and system standards.
• Develop new infrastructure solutions and improve resilience and performance of existing environments.
• Monitor and optimize network performance, troubleshoot outages, and collaborate with architects on optimization initiatives.
• Conduct data network fault investigations across local and wide area networks using multiple diagnostic sources.
• Secure network systems by defining, enforcing, and monitoring access controls and security policies.
• Support and administer firewall environments in accordance with IT security standards.
• Maintain current technical knowledge through training, professional publications, and industry participation.
• Report on network operational status, prioritize issues, and manage assigned projects.
• Upgrade network equipment to stable firmware and software releases.
• Configure routing and switching equipment.
• Configure and support hosted IP voice and unified communications solutions.
• Perform baseline firewall configuration and troubleshooting.
• Provide remote support to onsite engineers and end users during installations and deployments.
• Troubleshoot and resolve issues during and after initial installations.
• Manage IP address capacity, audits, and hosted device inventories in data center environments.
• Design, manage, and support system-level backup and restore processes across physical and virtual infrastructures.
• Support and enforce cybersecurity policies, tools, and initiatives related to network security.
• Participate in infrastructure modernization initiatives, including storage, compute, and communications platforms.
• Take ownership of assigned projects and proactively identify opportunities to improve system performance, reliability, and scalability.

• Minimum of 5 years of relevant IT or network infrastructure experience
• Industry certifications (e.g., A+, Security+, or equivalent experience)
• Associate degree in Computer Science, Engineering, or equivalent combination of education and experience preferred
• Strong knowledge of networking technologies and concepts, including:
• Switching protocols (STP, VTP, EtherChannel, LACP)
• Advanced VoIP and unified communications systems
• Wireless networking architectures
• Virtual networking environments (e.g., VMware vSphere)
• Familiarity with IT operational processes such as change management, availability monitoring, testing, and capacity planning
• Methodical and analytical approach to troubleshooting
• Excellent communication and documentation skills
• Highly organized with the ability to manage multiple projects and shifting priorities
• Ability to work independently or collaboratively in a team environment
• Strong attention to detail
• Experience supporting regulated or manufacturing environments is a plus
• Ability to translate strategic objectives into actionable results and accept accountability
• Ability to influence, motivate, and collaborate effectively across diverse teams
• Strong self-management skills, integrity, and ability to perform under pressure
• Ability to foster a collaborative environment that values trust, teamwork, learning, and open communication

401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, Life insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance