Computer Maintenance Technician Class Code: 7525

Position Title: Computer Maintenance Technician

Responsible To: Chief Information Officer

Basic Function: Perform a variety of skilled and technical duties related to the

installation, repair, alternation and maintenance of end-user

devices, printers, peripherals, security hardware, and network

equipment.

Performance Responsibilities:

1. Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of end-user devices, printers, peripherals, security hardware, and network equipment.

2. Maintain cable and wireless network diagrams for school area networks.

3. Install information technology hardware systems and software, including upgrades and enhancements.

4. Perform preventative maintenance on district technology devices and network equipment.

5. Model legal use of software/network resources and encourage the Acceptable Use Policy is followed.

6. Use systems integration programs and platforms to enhance the connected user experience.

7. Provide assistance, information, and technical expertise to faculty, administrators, and students regarding the safe and proper operation, care and maintenance of district information technology resources.

8. Maintain records of equipment and network repairs.

9. Communicate effectively both orally and in writing.

10. Attend appropriate training opportunities to enhance job performance.

11. Participate in scheduled district technology meetings.

12. Perform other related duties as assigned by Chief Information Officer or Superintendent.

Knowledge of:

• Computerized and electronic equipment including end-user devices, peripherals, and other data communication equipment.
• Methods, equipment and tools used in the skilled repair and servicing of information technology equipment.
• Safety practices and precautions used in working with information technology equipment.
• Operation of a variety of testing equipment.
• Technical aspects of the information technology field.
• Basic record-keeping techniques.
• Interpersonal skills using tact, conflict resolution, and courtesy.

Ability to:

• Perform a variety of skilled and technical duties as related to the installation, repair alteration and maintenance of information technology equipment and peripherals.
• Read, interpret and implement technical service manuals and schematic diagrams to repair assigned information technology and peripheral equipment.
• Plan and lay out installation and repair work.
• Maintain records related to work performed.
• Establish and maintain cooperative and effective working relationships with others.
• Analyze situations accurately and adopt an effective course of action.
• Sit, lift, stoop, push, pull, climb, drive, and any and all body movements as related to the job description.
• Work collaboratively with the Chief Information Officer.
• Provide assistance, information and technical expertise to faculty, administrators, and students regarding safe and proper operation, care and maintenance of district information technology resources.
• Maintain records of end-user device and network repairs, materials used, moving and installation activities and work orders; maintain records of maintenance supplies used.

• High School Diploma (or equivalent

and/or

• 2 years of college level course work in computer science

and/or

• 2 years of experience troubleshooting, repairing, and servicing computers and related equipment