Executive IT Support & Planning Consultant

As an Executive IT Support & Planning Consultant you will provide high-touch, "white-glove" technology support to C-suite executives and senior leadership. This role is not just about reactive troubleshooting; you will be a key player in a forward-thinking team dedicated to elevating the executive service model. You will act as a bridge between complex technology operations and senior stakeholders, ensuring seamless daily productivity while proactively identifying opportunities to modernize workflows, implement AI tools like Microsoft Copilot, and standardize global support processes., * Lead and execute technology initiatives and production deployments that directly impact executive-facing systems.

• Consult on moderately complex strategy and planning challenges, utilizing data-driven insights to improve service delivery metrics.
• Troubleshoot and triage technology failures end-to-end-including devices, networks, and applications-ensuring root cause resolution with minimal disruption.
• Act as a subject matter professional for escalated research issues and manage the daily risk and control flow of operations.
• Partner with senior stakeholders to explain the value of new tools, automation, and AI-supported processes in clear, non-technical terms.
• Plan and design escalation policies and procedures while mentoring junior team members on high-touch service standards.
• Identify opportunities for workflow optimization and the adoption of modern tooling to shift the team from a reactive to a proactive support model.

• 4+ years of experience in Technology Operations, Strategy, or Planning within a large enterprise environment.
• 2+ years of dedicated experience providing white-glove IT support specifically to C-suite or VIP executives.
• Proven proficiency in the Microsoft 365 suite (Teams, SharePoint, OneDrive, Outlook) and device management platforms (Intune, SCCM).
• Strong technical knowledge of Windows and macOS operating systems, including mobile platforms (iOS/Android).
• Experience managing VIP incidents and escalations with extreme urgency, discretion, and professionalism.
• Foundational understanding of networking (VPN, Wi-Fi, LAN/WAN) and video conferencing technologies (Zoom, Teams Rooms).
• Flexibility to work on-site 5 days per week in Hudson Yards, with availability for irregular hours or on-call needs as required by executive schedules.

This is a long-term contract engagement (24 months) offering a competitive hourly rate. The role is based on-site in Manhattan (Midtown). You will join a high-performing, collaborative team that values professional growth, coaching, and the opportunity to work on the leading edge of AI and innovation within a regulated, high-visibility environment.

Our client is one of the largest and most established financial services institutions in the United States. They are currently undergoing a significant modernization phase, focusing on integrating cutting-edge technology and AI-driven workflows to enhance global operations. This organization prides itself on a culture of excellence, high-stakes problem solving, and a commitment to providing a premier experience for its leadership and customers alike.