MSP IT Technician (3+ yrs req; $65K)

• Interface and provide client support- remote and on-site
• Configure and troubleshoot SMB and Enterprise software and networking platforms
• Participate in on-call rotation
• Assist with the configuration and installation of servers, endpoints, and network equipment
• Provide user onboarding and off-boarding
• Perform on-site new client onboarding
• Interface with vendors for hardware failures
• Support and install hardware solutions
• Help address client needs and ensure satisfaction is met
• Keep documentation current
• Support Windows, Mac, Linux, iOS, and Android

• 2+ years of recent MSP IT support experience (within the last 5 years) required
• Active Directory experience required
• Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
• Experience with a ticketing system/PSA tool required
• Must have or be willing to become Security+, Network+, and MS-102 certified, * MSP (managed service provider): 2 years (Required)
• Active Directory: 1 year (Required)
• Exchange Online: 1 year (Required)
• ticketing system/PSA tool: 1 year (Required)

License/Certification:

• driver's license and reliable transportation (Required)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s):

• Is your MSP experience within the last 5 years?
• Please list the name(s) of the MSPs that you have worked for.
• How many tickets (or clients) on average are you accustomed to handling per day?
• This is an onsite position in Petoskey, MI OR Macomb County, MI, Mon-Fri, 8-5pm.

Any concerns?

• Where are you located?
• If not local, are you open to relocation to Northern/Central Michigan (Relo

Assistance available)?

• This position offers a base salary of $65,000 + Full Benefits. Any concerns?
• Do you have any industry-related certifications? Please list if so.

Our client-a growing IT services company serving small to mid-sized businesses across Michigan-is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you'll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.