Systems Engineer/Network Engineer

• Deliver responsive and detail-oriented technical support to clients, ensuring a positive service experience throughout each interaction.

• Investigate, prioritize, and resolve incoming support requests while managing work effectively within an active ticket queue.

• Administer and support business technology environments, including Windows systems, Microsoft 365, remote connectivity tools, and mobile devices.

• Maintain and troubleshoot network infrastructure such as routers, firewalls, switching, VLANs, ports, and access control configurations.

• Manage directory services and policy administration, including Active Directory, Azure Active Directory, and Group Policy settings.

• Support virtual server platforms and related infrastructure across VMware and Hyper-V environments.

• Assist with backup and disaster recovery solutions to help protect client systems and data availability.

• Coordinate with vendors and internal team members to address complex issues, communicate progress, and resolve escalated incidents.

• Record service activity, time, expenses, and technical notes accurately in ConnectWise while following the assigned daily schedule. Requirements * Hands-on experience supporting Active Directory, Azure Active Directory, and Microsoft Windows Server environments.

• Working knowledge of Microsoft Exchange, Office 365, and Citrix technologies in business settings.

• Practical experience with network and security platforms such as SonicWALL, Palo Alto, and Meraki.

• Strong understanding of routing and switching concepts, including ACLs, VLANs, ports, and firewall administration.

• Background supporting virtualization platforms, specifically VMware and Hyper-V.

• Ability to troubleshoot technical issues efficiently, manage multiple priorities, and adapt in a fast-paced support environment.

• Clear communication skills with the ability to explain issues, updates, and resolutions to clients and team members professionally. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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