Technical Support I

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.

• Fields support calls from merchants by opening, notating, and completing trouble tickets.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems., These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

• HS/GED

• Some experience with technical or customer service, or related support experience

• Experienced with Microsoft Office Suite or related software

Preferred Qualifications :

• 2 years of experience with technical or customer service, or related support experience

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Professional and pleasant telephone manner

• Ability to explain technical issues to technical and nontechnical employees and customers

• Strong analytical and problem-solving skills

• Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications:

Must be 18 years of age or older

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays