Desktop Support Analyst

Provide employees with support on all aspects of End-User computing digital assets (including but not limited to Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for incidents that require advanced troubleshooting skills that cannot be resolved by first level support team. o Prioritize, communicate, triage, and resolve issues in a timely manner. o Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely o Maintain asset and software inventory o Image, configure, and deploy computers o Deploy and troubleshoot software and hardware o Log incidents in given ticketing system o Provide support for IT project implementations and performs miscellaneous job-related duties as assigned o Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility o Resolve complex technical problems experienced by end-users o Ability to analyze logs within multiple Microsoft applications to resolve user issues o Rebuild windows profiles o Support PC replacement programs and emergency exchanges o Troubleshoot network related issues. o Administer access to applications o Evaluate, diagnose, and troubleshoot complex hardware/software issues o Analyze and resolve VPN and MFA related issues o Create and contribute to process improvement o Ability to work effectively in a team environment o Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.

Desktop, Windows 10, Support, Troubleshooting, Customer service

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Customer service, SKILLS: o Understand basic troubleshooting processes o Ability to quickly assess problems and identify solution. o Understanding of desktop group policy objects (GPO) o Knowledge on how to re/image a workstation. o Remote Support experience o Conflict resolution and management o Working knowledge of MS operating systems and applications o Software Distribution and Patch Management tool experience o Demonstrates the ability to creatively troubleshoot issues that may not be well documented. o Ability and desire to provide excellent customer service. o Maintain healthy and friendly environment with team members and external departments o Excellent communication skills that demonstrate ability to adapt to different situations with ease o Must possess attention to detail and be able to manage time effectively o Ability to prioritize many competing tasks with minimal supervision Qualifications: o Associate's or Bachelor's degree in IT preferred o ITIL certification is preferred o A combination of education, certification, and experience will be considered. o 2+ years of MS Windows desktop operating system deployment experience required. o 2+ years of SCCM (or other software distribution tools) experience required. o Windows 11 desktop operating systems deployment and support experience required o Experience in using ITSM systems like ServiceNow is required

This is a Contract position based out of Hilliard, Ohio. Pay and Benefits The pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.