Desktop Support Technician

This is a field-based desktop support position supporting a major hospital network across 4-10 sites in Massachusetts. The technician will report to the Endpoint Operations Manager or Supervisor and deliver Level 2 technical support across medical centers, hospitals, affiliates, and IS Digital Support departments. Training lasts a minimum of three weeks alongside experienced technicians. Why This Role This position offers hands-on exposure to a wide range of software platforms and hardware environments within one of the most respected healthcare systems in the country. It serves as a strong foundation for candidates looking to advance into higher-level IT roles such as systems administration, while building both technical depth and client-facing communication skills., * Provide break/fix technical support for networked and stand-alone managed devices in accordance with established Service Level Agreements

• Support and troubleshoot desktop computers, laptops, tablets, thin clients, Raspberry Pi units, monitors, printers, scanners, and peripheral devices
• Set up and configure network devices using standard operating systems, EPIC, and tools
• Perform scheduled preventative maintenance including re-imaging, data capture and restoration, hardware cleaning, and component replacement
• Participate in large-scale hardware deployments, moves, and OS rollouts
• Collaborate with Digital teams to triage and resolve network and computer issues
• Document all work in ServiceNow or other ticketing systems; utilize knowledge base articles for efficient issue resolution
• Escalate unresolved issues to Level 3 IS Support Services as appropriate
• Manage printer and workstation inventory
• Carry and responsibly maintain company-issued equipment (e.g., Surface Go or laptop) throughout the workday
• Work outside regular hours and occasional weekends as needed

• Valid Massachusetts driver's license and access to a reliable personal vehicle (required)
• Minimum 1 year of experience in a customer service-oriented environment; healthcare experience preferred
• Minimum 1 year of hands-on experience installing, configuring, troubleshooting, and repairing workstations, laptops, and printers
• Ability to lift and carry hardware and supplies up to 50 pounds frequently
• Strong work ethic, self-sufficiency, and a positive, professional attitude

Technical Skills Required

• Windows 10 operating systems
• HP and Dell desktops, laptops, printers, and peripheral hardware
• Microsoft Intune, Office 365, Microsoft Edge, Google Chrome, Windows Defender
• ForeScout Network Access Control (NAC)
• Microsoft Local Administrator Password Solution (LAPS)
• SCCM and Citrix XenApp
• BitLocker full disk encryption and key recovery, * Industry certifications such as CompTIA, Microsoft, or ITIL
• Experience in a healthcare IT environment
• Strong adaptability and problem-solving skills in fast-paced, multi-site environments

This is a Contract position based out of Boston, MA. Pay and Benefits The pay range for this position is $26.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.