Desktop Support Technician

• Provide day-to-day Windows 10 desktop support for employees, including hardware, software, and peripheral troubleshooting.
• Respond to and resolve Service Desk tickets related to workstation issues, user access, applications, and device performance.
• Support end-user LAN/network connectivity, including basic troubleshooting of switches, ports, VPN, DNS, DHCP, and Wi-Fi issues.
• Perform workstation deployments, imaging, upgrades, and configuration of new devices.
• Assist users with Office 365, email configuration, printing issues, and collaboration tools.
• Troubleshoot and support a variety of end-user devices such as laptops, desktops, monitors, docking stations, and mobile devices.
• Escalate complex issues to senior engineers or infrastructure teams as needed.
• Maintain accurate documentation of issues, fixes, processes, and asset information.
• Deliver high-quality customer service with a focus on communication, empathy, and user satisfaction.

We are seeking a Desktop Support Technician with strong experience supporting enterprise Windows environments and end users in a corporate setting. The ideal candidate brings excellent customer service, solid troubleshooting skills, and the ability to resolve technical issues efficiently while maintaining a positive end-user experience., * 1.5 to 3 years of Windows 10 desktop support experience in a corporate environment.

• 1.5 to 3 years of end-user LAN/networking support experience in a corporate environment.
• Strong customer service orientation with the ability to support users of varying technical skill levels.
• Experience with Active Directory (password resets, account unlocks), Office 365, and standard enterprise applications.
• Familiarity with ticketing systems such as ServiceNow, Jira, or similar.
• Basic understanding of networking fundamentals (TCP/IP, LAN/WAN, DHCP, DNS).
• Ability to work independently, prioritize tasks, and communicate effectively with both technical and non-technical audiences.

Preferred Skills:

• Experience with device imaging tools (SCCM, MDT, Intune).
• Exposure to mobile device support (iOS/Android).
• A+ or other related IT certifications.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com., "addressLocality": "Warrendale", "addressRegion": "PA", "postalCode": "15086", "addressCountry": "US"}}, "employmentType": "FULL_TIME", "baseSalary": {"@type": "MonetaryAmount", "currency": "USD", "value"