Desktop Support Technician

The Senior ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through ServiceNow. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning., Provide advanced troubleshooting for escalated hardware, software, and network support issues Perform device imaging and provisioning using Autopilot and related enterprise tools Manage software installs, updates, patches, and license tracking via ServiceNow Maintain accurate asset records and assist with inventory lifecycle management Support and help lead technology components of construction, expansion, or infrastructure projects Coordinate with network, engineering, and facility teams to ensure technology readiness Document all work thoroughly in ServiceNow, following ITIL-aligned processes Mentor and support second-shift IT staff as needed Ensure technology standards and security policies are followed across the campus Job Type & Location This is a Contract to Hire position based out of Davidson, NC.

This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross-functional teams such as engineering, facilities, and corporate IT. A formal degree is not required-equivalent IT experience or military technical background is highly valued.

The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.