PC Refresh Technicians (Modern Workspace / EUC)

Scope of Work: Provide onsite field technicians to support an enterprise PC refresh

Resources will work under client direction, leveraging existing PC deployment standards, tools, and procedures.

Primary Responsibilities

• Execute day to day PC refresh activities (device preparation, deployment, and transition from legacy endpoints)

PC Refresh Execution

• Receive, stage, and prepare new PCs/laptops according to standards
• Apply approved images, configurations, and policies using approved tools and build processes

End User Handoff and Floor Support

• Schedule and execute device handoffs with end users (desk side or designated pickup locations)
• Assist users with first login and basic orientation to the refreshed device

Legacy Device Transition

• Collect legacy endpoints according to decommissioning procedures
• Apply required steps for data validation/backup (where directed and enabled by approved tools/processes)

Coordination, Documentation, and Reporting

• Update provided tracking systems (CMDB/asset databases, spreadsheets, ticketing systems)
• Record device status, user acceptance, and any open issues per provided templates and cadence
• Participate in regular coordination or stand up meetings to review progress and priorities

PC Tech, experience with PC refresh and troubleshooting, experience with customer service, end user support