Executive & Lab IT Support Engineer

Objective: This role will ensure friction-free executive experiences, unblock engineering workflows, and maintain compliance in sensitive lab environments Scope:

• VIP support for senior executives and their staff
• Specialized engineering workflow support for specialized team
• Lab system and visitor workflow support, * Set up, configure, and maintain servers used by the team
• Perform regular system health checks, backups, and performance tuning
• Retrieve files and media from archival storage as needed
• Implement automated cleanup routines and asset archiving processes
• Ensure secure access and uptime for creative tools and shared resources (e.g., enable collaboration on engineering files within the enterprise PLM system)
• Ensure systems are scalable for future XR/interactive module workloads

Surface Hub & hardware support

• Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs
• Proactively test new firmware and collaboration features to support evolving team needs
• Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals
• Maintain inventory and coordinate with procurement for new hardware needs
• Ensure devices are updated, secure, and ready for creative collaboration

User account/device management/IT onboarding contact

• Serve as the primary user account holder on shared devices across the program
• Regularly audit device access and update policies to align with enterprise and program security standards
• Manage user provisioning, permissions, and access control
• Support device imaging, updates, and lifecycle management
• Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)

• Proven VIP/Executive IT support experience
• Familiarity with render-farm workflows and enterprise PLM systems that support GPU-intensive workloads
• Hands-on device provisioning, cert-based authentication, Intune/MDE/EPM
• Prior experience in controlled lab environments with EHS compliance

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!