IT Desktop Support Technician (L2) - Rochester, NY

We are looking for a Desktop Support Technician (Level 2) to provide hands-on deskside support, troubleshooting, and maintenance of end-user devices in an enterprise environment. This role involves both onsite and limited remote support, ensuring smooth IT operations and high user satisfaction., * Provide onsite deskside support for laptops, desktops, and mobile devices

• Troubleshoot and resolve hardware/software issues (break/fix & IMAC)
• Perform install, move, add, change (IMAC) activities
• Support Windows 10/11 environments and device imaging
• Coordinate with remote teams and service desk for issue resolution
• Manage asset inventory, CMDB updates, and device staging
• Provide AV/conferencing support and basic network troubleshooting
• Handle device setup, imaging, and deployment using tools like SCCM/Intune
• Offer smart hands support for servers, networking, and UPS (as needed)
• Maintain SLAs and provide timely updates to end users

• 3-5+ years of deskside/desktop support experience
• Strong knowledge of:
• Windows OS (10/11)
• Hardware troubleshooting & break/fix
• Imaging tools (SCCM, Intune, MDT, PXE)
• Active Directory & basic networking
• Experience with data backup/recovery and device deployment
• Ability to support enterprise users in a fast-paced environment
• CompTIA A+ (preferred)

???? Additional Info

• May require weekly travel to Canandaigua
• Must be comfortable with physical tasks (lifting, device setup, etc.)
• Opportunity to work in a structured enterprise IT environment