L2 Desktop Support Technician

We are seeking an L2 Desktop Support Technician with a strong application-support focus to serve as an escalation point for L1 tickets and provide hands-on, onsite technical support. This role blends traditional desktop support with troubleshooting and supporting a custom, SQL-backed business application, working closely with Tier 3 engineering teams., * Provide onsite L2 desktop support for end users, including deskside troubleshooting and IT assistance

• Serve as an escalation point for L1 support tickets, owning issues through resolution
• Troubleshoot and support:

• Desktops and laptops
• Peripherals and printers
• Wi-Fi, VPN, and network connectivity issues
• Audio/visual and conference room technology

• Diagnose and resolve application-related issues, including user access, performance, and functional errors
• Support a custom business application backed by SQL, following documented processes and training
• Run and interpret basic SQL queries to assist with troubleshooting and validation
• Collaborate with Tier 3 teams (SQL, Azure, Microsoft 365) to resolve complex incidents and defects
• Document issues, root causes, and resolution steps clearly and consistently

• 2-6+ years of onsite IT support experience in an enterprise environment
• Strong hands-on experience with:

• Desktop and laptop support
• Printers, peripherals, and end-user hardware
• Wi-Fi, VPN, and basic networking concepts
• A/V systems and conference room technology

• Proven experience troubleshooting applications, not just hardware
• Ability to run and understand basic SQL queries
• Experience supporting or troubleshooting custom or internally developed applications
• Comfortable acting as an L2 resource and escalation contact

Nice to Have

• Exposure to Microsoft Azure and Microsoft 365 administration
• Experience supporting line-of-business or custom enterprise applications
• Familiarity with ITSM tools and structured ticketing workflows

This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $27.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.