Associate Systems Administrator

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines., * Support users and maintain the computer environment in a Tier 1/2 capacity.

• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members., * 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.