IT Support Specialist

Oxford Global Resources

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Microsoft Windows

Microsoft Active Directory

Networking Hardware

Network Troubleshooting

Windows Server

Routing

Server Administration

Computer Network Technologies

Microsoft InTune

Surface Pro

Casper Suite

Fortinet

Hardware Infrastructure

Cisco networks

Executive IT Support: Supporting executives with audio/video equipment in their board rooms (client has a mix of Teams, Crestron, and Logitech)
Infrastructure & Hardware: Perform racking, stacking, and cable management in network racks based on server team specifications
Networking & Configuration: Configure and maintain network devices (switches, firewalls), experience with Palo Alto firewalls on the OT side is necessary
Systems Administration: Manage Windows servers, including imaging, patching, and troubleshooting
User Support & AD: Perform Tier 2 desktop/network troubleshooting and Active Directory tasks (password resets, group policies)
MDM Management: Manage mobile devices and workstations via Microsoft Intune, with potential transition to JAMF

2+ years of Tier 2 Executive IT support experience
Networking Knowledge (Strong routing/switching experience - Fortinet preferred, Cisco is ok)
Hardware Knowledge (Racking/stacking, cabling, and server maintenance)
OS/Systems (Windows OS)
MDM Management
Active Directory (AD) user/group management

Nice to Have: