Desktop Support

Provide level 2 support to Windows and Mac devices On-site support, and support for Remote sites and work-from-home computing Day to day troubleshooting activities Strong understanding and knowledge of call center environments; applications, portals, telephony, testing. Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate. Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders Excellent verbal and written communication skills and negotiation skills Understanding of infrastructure platforms, services and technology processes Self-motivated and driven to identify and deliver appropriate solutions Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

Skills

Desktop, Support, Help desk, telecom, broadband, networking, hardware, software, configuration, Troubleshooting, Customer service, Imaging, Mac, Windows

Top Skills Details

Desktop,Support,Help desk,telecom,broadband,networking,hardware,software,configuration

Additional Skills & Qualifications

Very strong verbal and written communication skills. Ability to maintain strong relationships with end users.

This is a Contract position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.