Help Desk Analyst - Tier I

We are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment., * Serve as first point of contact for IT support (phone, email, ticketing system)

• Log, track, and prioritize all support requests with accurate documentation
• Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed
• Follow established escalation procedures and service level expectations
• Maintain and update help desk documentation and knowledge base
• Monitor ticket queues and follow up to ensure timely resolution
• Support IT projects and continuous process improvement initiatives

• High school diploma or equivalent; technical training preferred
• 1+ year of help desk, call center, or customer support experience
• Familiarity with ticketing systems and basic IT troubleshooting
• Experience with POS systems or end-user hardware is a plus

Skills

• Strong customer service and communication skills
• Problem-solving and troubleshooting ability
• Detail-oriented, organized, and able to multitask
• Team player with a proactive mindset Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.