Entry-Level Service Desk Technician

We are expanding an internal IT support team and seeking an Entry-Level Service Desk Technician to support a growing global user base. This role provides first-level technical support to end users via phone, email, and chat and is an excellent opportunity for candidates looking to gain hands-on experience in a large enterprise environment. This organization is transitioning Service Desk operations from a managed service partner back in-house and is investing in long-term career paths, including tiered support and infrastructure growth opportunities.

Shift Options

Candidates must be able to work one of the following schedules after training:

• Monday - Friday: 5:30 AM - 2:30 PM
• Tuesday - Sunday: 6:30 AM - 3:30 PM

Training Schedule: Monday - Friday, 8:00 AM - 5:00 PM, * Provide Tier 1 technical support via phone, email, and chat

• Log, track, and manage incidents using ServiceNow
• Troubleshoot common issues related to:

• Office 365 / O365 (increased volume due to ongoing migration)
• Microsoft applications (Outlook, Office, Windows 10)
• Active Directory (password resets, access requests)
• Hardware and break/fix issues
• SAP-related user issues

• Escalate issues appropriately while delivering strong customer service
• Support end users with access requests and general IT inquiries

• Help Desk or Service Desk support experience (academic, internship, or professional)
• Strong customer service and communication skills
• Basic technical troubleshooting ability
• Familiarity with:

• Office 365 / O365
• Active Directory
• Windows 10
• Ticketing systems (ServiceNow preferred)

• Comfort providing phone-based technical support, * Experience in an enterprise IT environment
• Exposure to SAP
• Hands-on experience with hardware and printer troubleshooting

This is a Contract position based out of Oshkosh, WI. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.