IT Support Specialist
Role details
Job location
Tech stack
Job description
Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite., * Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
- Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
- Troubleshoot and support Windows and macOS systems in a mixed-device environment
- Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
- Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
- Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
- Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
- Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request
Requirements
- Enterprise and/or Entertainment Exp.
- 5+ Years of Exp. in Escalated Service Desk
- White-Glove/VP/Exec Support
- M365, SaaS, AD
- Windows/Mac OS Exp. (Blended Userbase)
- iOS/Android
- ITSM (ServiceNow)
- JAMF / MDM + Endpoint Tools
- L3 Ticketing
- Audio/Visual, VC
- MFA
Benefits & conditions
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
