Infrastructure Engineer III

Owens & Minor is looking for an Infrastructure Engineer P3 to join the team responsible for maintaining, managing, and troubleshooting Owens & Minor's IT platforms, including all solutions within a hybrid on-prem and cloud environment. The Infrastructure Engineer is part of a collective team of engineers which maintain critical, high availability IT platforms that support business applications for our users, customers, and suppliers., * Configure and maintain VPN tunnels that support customer data integrations. Scope includes Site-to-Site (S2S) VPN tunnel solutions.

• Experience with Windows server administration.
• Perform routine maintenance tasks such as updating VPN tunnels, O/S and COTS software troubleshooting, updating Operating Systems (Windows Server) and COTS applications, updating security settings, etc.
• Understanding of IT fundamentals to complement software platforms to include Load balancing, DNS, TLS, Virtualization, SFTP, WAF, etc.
• Participate in active monitoring of the server environment to ensure IT platforms meet standards for speed and reliability. Provide analysis to support troubleshooting activities within assigned IT platforms.
• Investigate and troubleshoot platform-related incidents within established SLAs; assist with troubleshooting, fault isolation, and recovery of failed platform components or services.
• Interface with internal IT groups and business units as needed to achieve incident or problem resolution, or to support project activities; interface with vendors as needed to escalate network-related issues and problems.
• Participate in root cause analysis on incidents, helping to drive identification of preventative actions and delivering on the tasks within those actions.
• Reviewing and updating documentation such as diagrams and operational runbooks, ensuring they are current, complete, and correct.
• Prepare, document, and execute platform-related requests and changes within established SLAs.
• Mentor junior team members to expand their technical skillset.
• Must be available to be a part of a 24/7/365 rotational on-call schedule.

SUPPLEMENTAL JOB FUNCTIONS:

Performs additional duties as directed. Effectively accomplishes set goals while primarily working in a remote capacity.

• 5+ years of experience in a similar role supporting systems and networks within a distributed enterprise environment.
• AZ900/AZ104 certification preferred.
• Cisco CCNA knowledge preferred.
• University degree or equivalent experience required.

KNOWLEDGE SKILLS & ABILITIES:

• Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work together.
• Experience troubleshooting network problems related to Site-to-Site VPN connectivity.
• Experience with automated patch management
• Understanding of Single Sign-On (SSO) Azure B2B.
• Experience using Azure Portal, PowerShell, and Azure CLI to manage resources.
• Experience using monitoring/alerting tools.
• Working knowledge of standard network troubleshooting practices and tools.
• Experience assessing IT platform performance, capacity, and consumption preferred.
• Good written and spoken communication skills.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.