IT Infrastructure Support

Barfoots of Botley

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Tech stack

Microsoft Active Directory

Microsoft Exchange Server

Monitoring of Systems

Windows Server

Network Monitoring

SharePoint

Virtual Local Area Networks

Virtualization Technology

Backup and Restore

Wireless Networks

Information Technology

Fortinet

Hardware Infrastructure

Network Server

Cisco networks

VMware

Job description

We're looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation.

Reporting to the Head of IT, you'll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You'll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work.

This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You'll collaborate with colleagues across the business, making a real impact while continuously developing your own skills., * Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems

Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively
Monitoring systems proactively to prevent issues before they arise
Contributing to the design and implementation of network solutions (LAN, WAN, and wireless)
Supporting and delivering IT projects alongside day-to-day operations
Managing and maintaining Active Directory and other core Microsoft services
Identifying and driving improvements to systems, processes, and technologies
Creating and maintaining clear, high-quality documentation and user guides
Providing user training and guidance to improve overall IT adoption Taking part in an on-call rota to support critical incidents (approx. 1 week in 7)

Requirements

3-5 years' experience in a network or infrastructure support role
Strong hands-on experience with servers, networking, and security technologies
A proactive, solutions-focused mindset with a passion for continuous improvement
Excellent communication skills, with the ability to explain technical concepts clearly
A strong customer-focused approach and commitment to delivering high-quality service
Ability to manage priorities and work effectively in a fast-paced environment

Technical Experience:

You'll have solid experience in several of the following: