Senior Technical Specialist - Infrastructure (Internal Applicants Only)

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS Organisation: Leicestershire County Council Work Location: County Hall, Leicester Road, Glenfield, Leicestershire, LE3 8RA Worker Category: Hybrid Salary: £43,860 - £47,829 per annum (pro-rata for part-time) Working Hours: Full-Time, 37 hours per week Contract Type: Permanent Closing Date: 1st March 2026 Interview Date(s): March 2026 About the role Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? The role requires an experienced IT Infrastructure technician, who will leading on support, maintenance and development of our Telephony & Unified Communications infrastructure. Ensuring the council operates a reliable and resilient IT infrastructure to support the organisation and its objectives is key, therefore we are looking for individuals with plenty of drive & energy - not only to lead and motivate technical teams but to drive technical, innovative &, career average earnings. A team where everyone can be themselves We believe that people perform better when they can be themselves at work, and teams thrive when they're made up of diverse people with different backgrounds and life experiences. We have dedicated employee networks for Black and Asian staff, LGBTQ+ staff, Disabled staff and Carers. About Us We are a large, multi-disciplined IT and Digital function. You will find technical experts working alongside agile specialists, project managers and change leads. We manage the day-to-day operation of a large organisation, along with innovation, improvement and change. We all share one thing - a commitment to delivering for the people of Leicestershire. About the team You will be joining the Network Services Team within the IT Operations Service. The team is made up of a Technology Group who work very hard to supply a secure, stable and reliable IT infrastructure, not only for the organisation and its, The role involves leading the support, maintenance, and development of the Telephony & Unified Communications infrastructure to ensure a reliable and resilient IT environment for the organization. Responsibilities include driving technical, innovative, and cultural change while motivating technical teams.

IT Infrastructure, Telephony, Unified Communications, IT Service Management, KPIs, SLAs, OLAs, Technical Innovation, Technology Stacks, Microsoft, Wintel, Project Teams, Problem Solving, Communication, Analytical Skills, Technical Flair, cultural change. About You To apply for this post, you must: Come with an NVQ level 4 (degree or equivalent), and have experience of working at a senior technical level in a large IT setting. Have a strong knowledge in IT Service Management principles and have experience of working in an environment governed by KPI's, SLA's and OLA's. Have a flare for technical innovation and demonstrate your experience in managing and developing a range of technology stacks in line with best practise and manufacturer lifecycle & roadmaps. Demonstrate your ability to be the subject matter expert in the Telephony & Unified Communications space in a large Microsoft / Wintel based infrastructure. Be able to demonstrate your experience in working as part of large project teams to solve complex problems and deliver successful outcomes. Know how to communicate with senior leaders, team managers, other team leaders, service users (both internally and externally) as well as key suppliers and partners. Have knowledge of good analytical/problem-solving skills, numerate and strong technical flair. A career which supports your values You will be creative, innovative, and make a difference to people's lives. We are proud of our culture and support our employees. Read our 'Working for Us' guide on the council's website to find out more. Drive your career Annual investment in your learning and career development Flexible working hours - the way we work brings out the best in you and your team Flexible location - with a blend of working remotely, from home or in the office Technology - the right kit to suit your role A commitment to wellbeing 27 days holiday entitlement plus bank holidays (rising to 32 days after 5 years' service) Compassionate leave of up to five days Paid sick leave for when you're unwell Mental healthcare - an in-house wellbeing service and 24/7 telephone counselling Long-term benefits A generous pension based on your

staff but more importantly the citizens of Leicestershire. They are supported by The IT Service Desk, who provide the customer facing technical IT support for the organisation, and the Service Delivery Team, that provides robust Service Management support - together these teams deliver critical IT services to the authority. What you will be doing There is no average day - you will be part of a larger IT technical function ensuring efficient and reliable running of the Council's technology solutions, systems and infrastructure. You will work with internal colleagues, external partners and suppliers to get the best out of existing technology investments. You will be involved in the day-to-day operation, administration and support of key technologies within your remit. This is an exciting time and a fantastic opportunity to be part of an innovative, modern and diverse IT function at Leicestershire County Council. The advertised role is full-time posts working, communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support By applying for this post, you agree to our Terms and Conditions. About Leicestershire County Council At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose. For further information on what it's like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us