Information Technology Manager

The 9-1-1 Information Technology Manager is a senior leadership role responsible for overseeing all technology operations for a regional public safety communications center serving police, fire, and EMS agencies across Northeast King County. Reporting to the Deputy Director, this position leads IT service delivery, cybersecurity, infrastructure, applications, and staff development in a 24/7 mission-critical environment. The role bridges daily operational support with long-term strategic initiatives, including technology modernization, AI adoption, and expansion of IT services to partner agencies.

The 9-1-1 Information Technology Manager is a senior leadership role responsible for overseeing all technology operations for a regional public safety communications center serving police, fire, and EMS agencies across Northeast King County. Reporting to the Deputy Director, this position leads IT service delivery, cybersecurity, infrastructure, applications, and staff development in a 24/7 mission-critical environment. The role bridges daily operational support with long-term strategic initiatives, including technology modernization, AI adoption, and expansion of IT services to partner agencies. Master's degree in IT, Computer Science, or related field

Experience expanding or monetizing IT services for partner agencies

Experience with AI technologies in enterprise environments

AI-assisted operational tools

Prompt engineering for LLMs

AI governance, data security, and responsible use frameworks

Experience building budgeting, billing, and cost-recovery models

AI-related certifications or formal training

Experience working with regional or multi-agency public safety organizations