Manual Quality Assurance Tester Lead

Strategic Oversight: Lead the Enterprise Technology QA Team on high-impact software development projects, managing the testing lifecycle for multiple concurrent workstreams.

Project Leadership: Direct and manage manual testing efforts across various business units, ensuring all deliverables align with project timelines and quality standards.

Test Strategy & Design: Architect comprehensive test plans and sophisticated manual testing strategies that validate logic, error handling, and complex system workflows.

Defect Governance: Oversee the isolation, reproduction, and tracking of defects, ensuring clear communication between QA and Development teams for rapid resolution.

Requirement Analysis: Drive Requirements reviews (Business, Technical, Functional, and Design) and provide high-level estimates for resource allocation and project milestones.

Environment Management: Lead the validation of changes across multiple test environments, ensuring connectivity and readiness for various QA phases.

Cross-Functional Collaboration: Partner with Automation Engineers and DevOps to bridge the gap between manual and automated testing, ensuring a holistic quality approach.

Policy & Process Improvement: Develop and refine quality control policies, identify software production limitations, and spearhead initiatives to optimize the QA lifecycle.

Mentorship: Provide guidance and daily direction to junior and mid-level testers, acting as the primary point of contact for complex troubleshooting.

Additional Job Responsibilities

• Quality Delivery: Utilize advanced QA methodologies to ensure products meet client specifications with minimal defects, staying strictly on-time and on-budget.
• Post-Implementation Support: Lead post-implementation validation and coordinate testing support with the Line of Business (LOB).
• Training & Development: Design and lead training programs for testers on all systems, applications, and specialized tools used for QA operations.
• Industry Knowledge: Remain up-to-date on credit union policies, financial industry regulations, and emerging QA trends.

Are you a Senior Manual Tester ready to take the next step in your career? We are looking for a QA Manual Test Lead to join our team in San Antonio. If you have a sharp eye for detail and a proven ability to keep complex projects on track, this is the role for you.

In this position, you will act as the functional lead for our testing efforts. With 4+ years of experience, you will oversee the testing lifecycle for multiple projects, ensuring every script, plan, and fix aligns with our high standards. This is a project-focused leadership role-you'll be the go-to expert for troubleshooting and the primary coordinator for our testing workstreams, helping our team deliver quality results on time, every time.

If you enjoy a collaborative, onsite work culture and are ready to lead the charge on project delivery, we'd love to meet you., Education: Bachelor's degree in Management Information Systems (MIS), Computer Science, Business, or equivalent professional experience.

• Experience: Minimum of four (4) years of experience in a Lead capacity, with a proven track record of managing multiple large-scale projects simultaneously.

• Technical Foundation: Deep expertise in the Software Development Lifecycle (SDLC) and advanced Manual QA methodologies.

• Tool Proficiency: Mastery of Microsoft Excel, Visio, and Project (or similar project management software).

• Soft Skills: Exceptional analytical, interpersonal, and verbal communication skills. Must demonstrate high accountability and the ability to drive results in a structured environment.

Ideal Candidate Will Have

• QA Management Tools: Advanced experience with test management platforms such as HP ALM (Quality Center), Jira, or Azure DevOps.

• Leadership Presence: Proven ability to motivate teams, resolve conflicts, and foster a culture of continuous improvement.

• Operational Excellence: Strong organizational skills with a focus on maximizing operational efficiencies and reducing "time-to-market" without compromising quality.

• Autonomy: Experience working with minimal supervision while managing the workload of a broader team.