IT Support Specialist
Role details
Job location
Tech stack
Job description
A well-established organization is seeking an IT Support Specialist I to join its internal IT team in the West Chicago suburbs. This role focuses on delivering high-quality technical support across desktop environments, user access, and day-to-day IT service operations. The environment includes Windows and Mac workstations, enterprise applications, and a ticket-driven service model., * 45% Desktop & End-User Support (Windows / Mac)
- 20% User Access & Account Management
- 20% Hardware Imaging, Setup, and Configuration
- 15% Printers, peripherals, and general troubleshooting
Daily Responsibilities
- 80% Hands-On Technical Support
- 10% Documentation & Ticket Updates
- 10% Team Collaboration & Follow-Ups
The Offer You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Requirements
This opportunity is ideal for someone who enjoys being the go-to problem solver. The team values responsiveness, professionalism, and a strong customer-first mindset. You'll gain hands-on exposure to a wide range of technologies while building foundational IT experience in a collaborative, safety-focused workplace., * 1+ year of IT support, help desk, or desktop support experience
- Experience supporting Windows-based PCs and basic Mac environments
- Familiarity with ticketing systems and IT service workflows
- Strong customer service and communication skills
- Ability to troubleshoot hardware, software, and printer issues
Desired Skills & Experience
- Exposure to Citrix desktop environments
- Active Directory or user access management experience
- Basic WAN/LAN networking knowledge
- Microsoft Office (Outlook, Excel, Word, PowerPoint) proficiency
- Coursework in Computer Science or IT-related fields
