2nd Line Support

Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector.

This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems.

Responsibilities

• Provide second-line technical support for hardware, software, and bespoke systems.
• Diagnose and resolve complex issues quickly and effectively.
• Support Android-based platforms and payment processing technologies.
• Collaborate with internal teams to ensure seamless service delivery.

• Proven experience in an IT Support environment.
• Strong analytical and technical skills (hardware/software troubleshooting).
• Intermediate to advanced PC literacy - confident with MS Office, web browsers, and databases.
• Experience with bespoke software and hardware solutions.
• Familiarity with Point of Sale (POS) environments.

Desirable Knowledge

Experience with any of the following will be an advantage:

• Android OS or other mobile operating systems.
• Mobile Device Management (MDM) tools.
• Remote access and support technologies.
• MySQL/MSSQL administration.
• AWS and Google Cloud Services.
• Remote deployment of software patches and upgrades.
• Payment systems (credit/debit card transactions and troubleshooting).

What We're Looking For:

• Confident & Knowledgeable - demonstrating technical competence and assurance.
• Customer-Focused - delivering exceptional service and building trust.
• Passionate & committed - taking pride in meaningful results.
• Clear Communicator - projecting credibility and instilling confidence in users and colleagues.
• Responsible & Consistent - ensuring reliability and accountability in every interaction.