Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices., * Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware.

• Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use.

• Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints.

• Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status.

• Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner.

• Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance.

• Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization.

• Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations. Requirements * 3+ years of experience in desktop support, technical support, or a similar end-user support role.

• Demonstrated experience troubleshooting Microsoft products, Windows 10 environments, and common desktop software issues.

• Strong hands-on knowledge of PC, laptop, printer, and workstation hardware, including setup and replacement tasks.

• Experience with desktop imaging, device deployment, and hardware configuration for new user onboarding.

• Familiarity with asset tracking practices and maintaining accurate equipment inventory records.

• Experience using ServiceNow or a comparable ticketing platform to manage support requests.

• Ability to deliver excellent customer service with patience, attention to detail, and professionalism in a demanding setting. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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