Desktop Support Technician

The Desktop Support Technician is responsible for providing end user support and maintenance within the organization's desktop computing environment, while providing an exceptional end-user experience. This role will install, diagnose, repair, maintain and upgrade all PC hardware and technology-related equipment to ensure optimal performance. The Desktop Support Technician will troubleshoot (in-person, by desktop remote, phone or email) in a timely, professional and accurate manner while maintaining regulatory compliance and provides end-user assistance as required.

Desktop Support Technician

• Provide exceptional customer service skills

• Troubleshoot and resolve hardware and software issues for Windows and MAC devices

• Diagnose printer and other peripheral device failures and implement repair solutions

• Troubleshoot network connectivity

• Implement virus detection and eradication procedures

• IMAC Support - IT equipment Install/Move/Add/Change

• Track and resolve customer incidents and requests through the ITSM tool

• Restoration and migration of user data

• Shipping, receiving and disposal of IT equipment

• Provide Smart Hands support to assist other support groups such as networking, server and telecommunication teams.

• Inventory management of IT assets including asset auditing

• Provide support to internal clients with video conference room equipment and ensure technology needs are met for meetings, conferences, etc.

• Participate in the creation and updating of KB articles

• Special event support including potential after hours support requirements

• Provide support to VIP's

• Foster and preserve a culture of diversity, equity, and inclusion.

• Additional duties and responsibilities may be required to support the company's mission, vision and values.

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware, Technical support, Help desk support, Office 365, Windows 7

Top Skills Details

Desktop,Windows 10,Support,Troubleshooting,Active directory,Windows,Customer service,Hardware

• Background with Active Directory

• Experience troubleshooting network connectivity issues, including wireless (Wi-Fi and cellular).

• Experience using ticketing ITSM tools

• Experience with HP hardware

• Experience supporting financial services platforms preferred.

• Strong customer service skills including the capability to establish rapport with internal clients.

• Strong analytical, problem solving and organizational skills.

• Proven ability to adapt to a fast-paced and changing environment, managing multiple priorities and projects simultaneously., Customer ServiceInventory ManagementRegulatory ComplianceOperationsAuditingLeadershipFull Stack DevelopmentIT Service ManagementProblem SolvingTroubleshooting (Problem Solving)Organizational SkillsActive DirectoryVideo ConferencingDesktop SupportTechnical SupportHelp Desk SupportEnd-User Training And SupportBusiness ValuationTelecommunicationsMicrosoft Windows 10Critical Illness InsuranceComputer HardwareFinancial ServicesShipping And ReceivingRapport BuildingMicrosoft 365Network TroubleshootingBusiness TransformationUser Assistance

This is a Contract position based out of Ankeny, IA. Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.