EUC Support Engineer

Analyst, collaborates with other IT teams to implement solutions, enforce policies, and improve the end-user experience Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices, either remotely or on-site for multiple office locations. Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. Track hardware and software inventory, ensuring proper documentation, lifecycle management, and compliance with licensing agreements. Collaborate on IT Projects: Work with infrastructure and other IT teams to support projects such as system upgrades, migrations, and deployments. User Training: Provide end-user training and education on the use of systems, software, and IT policies. Vendor Liaison: Collaborate with external vendors for hardware replacements, software procurement, and support escalations

when necessary. Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices. Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools. IT Security Awareness: Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person. Excellent verbal and written communication skills for interacting with end users and IT teams. Experience troubleshooting hardware, software, and networking issues. Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop). Ability to work independently and prioritize tasks effectively to the team members Bachelor's degree in IT, Computer Science, or a related field. Experience with cloud platforms like Microsoft Azure or AWS. Knowledge of virtualization technologies (e.g., Experience supporting Office 365, Active Directory, and VPN technologies. Previous experience in a deskside or helpdesk support role. Communication: You have excellent written and verbal communication skills for coordination across projects and teams.

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. Responsible for supporting and managing the desktop, laptop, and mobile devices, along with the software and applications used by end users. This role involves maintaining the end-user environment, ensuring performance, security, and stability, and providing technical support for hardware and software issues. The, EUC