EUC & IT Operations Support Engineer

Happiest Minds Technologies Limited
Cockeysville, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Cockeysville, United States of America

Tech stack

Microsoft Access
Microsoft Windows
Microsoft Active Directory
Microsoft Online Services
Microsoft Outlook
Data Centers
Data Retention
Desktop Computing
DNS
Information Technology Operations
Networking Hardware
Virtual Private Networks (VPN)
Local Area Networks
Networking Basics
Azure
SharePoint
Software Deployment
User Environment Management
Management of Software Versions
Data Processing
Peripherals
Microsoft InTune
Information Technology
Patch Management
Laptops
Hardware Infrastructure

Job description

· User Onboarding & Offboarding

  • Execute end-to-end user onboarding:
  • AD/Azure AD user creation
  • Mailbox, M365 license assignment
  • SharePoint, Teams, and application access provisioning
  • Endpoint provisioning via Intune

Handle user offboarding:

  • Access revocation (AD, M365, VPN, apps)
  • Email and OneDrive data retention as per policy
  • Asset recovery and inventory updates

Ensure onboarding/offboarding SLAs and audit compliance.Coordinate with HR, and Application teams.

· End User Computing & M365

  • Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
  • Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.
  • Troubleshoot M365 authentication, sync, licensing, and access issues.
  • Support OS builds, upgrades, patching, and endpoint troubleshooting.
  • Manage Active Directory and Azure AD user/group activities.

· Intune & Patch Management

  • Manage endpoint devices using Microsoft Intune.

  • Configure and deploy:

  • OS updates and patch policies

  • Feature updates and quality updates

  • Application deployments

Monitor patch compliance and remediate failures.Perform troubleshooting for update, policy, and device compliance issues.Ensure endpoint security and baseline policy adherence.

· SharePoint Support

  • Support SharePoint Online:

  • Site access and permissions

  • Document libraries, lists, and versioning

Assist users with collaboration and document management.Coordinate with SharePoint admins for site creation and governance.Support basic workflows and adherence to data handling policies.

· Inventory & Asset Management

  • Manage IT asset
  • Maintain accurate asset records.
  • Perform periodic asset audits and reconciliation.
  • Track asset movement during onboarding/offboarding.
  • Ensure compliance with security and asset policies.

· Data Center Hands & Feet Support

  • Perform on-site DC operational tasks as per SOP:

  • Rack & stack servers/network devices

  • Cabling, labeling, and port verification

  • Power cycling and console access

  • Hardware replacement (disk, RAM, PSU)

Coordinate with Infra, Network, and DB teams during incidents.Follow DC access, safety, and change management procedures.

· Operations & Governance

· Handle incidents, service requests, and changes using ITSM tools.

· Ensure SLA compliance and high-quality documentation.

· Create and maintain SOPs, runbooks, and KB articles.

· Support audits and compliance activities (ITIL / ISO).

  • Technical Skills Required

  • Windows 10/11, basic macOS support.

  • Microsoft 365 administration

  • SharePoint Online user and site support.

  • Active Directory & Azure AD.

  • Microsoft Intune (device management, patching, compliance).

  • Basic networking (VPN, LAN, DNS).

  • Understanding of data center hardware and operations.

  • ITSM and asset management tools.

Requirements

  • 3-7 years of experience in EUC / IT Operations / Infra Support.
  • Bachelor's degree in IT / Computer Science or equivalent.
  • ITIL Foundation - preferred.
  • Microsoft Modern Workplace / Intune certifications

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