IT Support Engineer

This is a varied, hands-on role where no two days are the same. You will be supporting a range of clients, diagnosing and resolving technical issues, and getting involved across networking, servers, and cloud-based systems.

The successful candidate will be someone who enjoys problem-solving from first principles and takes pride in seeing issues through to resolution. The role is primarily office-based, with a strong focus on remote support.

Occasional travel to client sites may be required where necessary; however, this is infrequent and not a core part of the role. As such, the position is primarily office-based rather than field-based.

Please note: A full UK driving licence and access to your own vehicle is essential. While occasional travel to client sites within a 50-mile radius may be required, this is infrequent and mileage is reimbursed.

Responsibilities include:

• Provide 2nd / 3rd line IT support across a varied client base
• Troubleshoot and resolve issues across servers, networks, and end-user systems
• Manage and support Microsoft 365 and Azure environments
• Maintain and administer servers, domains, and group policies
• Support virtualised environments (Hyper-V)
• Assist with network configuration and ongoing maintenance
• Contribute to cyber security standards, including Cyber Essentials
• Use scripting (e.g. PowerShell) to improve efficiency and automation
• Deliver a high level of customer service, primarily remotely with occasional on-site support when required

• Strong experience in IT support (2nd or 3rd line level)

• Solid understanding of networking, servers, and operating systems

• Microsoft 365 and Azure administration experience

• Experience with Group Policy and domain management

• Strong PowerShell scripting skills

• Familiar with Windows 11, Windows Server 2019 and Linux

• Understanding of cyber security principles

• Experience with scripting or programming (e.g. APIs, HTML, JSON) is desirable

• Excellent attention to detail

• Knowledge of Hyper-V virtualisation, * Naturally curious with a genuine interest in technology

• Enjoy solving problems and getting to the root cause

• Able to work independently and manage your own workload

• Strong communicator, comfortable working with a range of clients

• Keen to learn and stay up to date with new technologies

• Competitive salary of £35,000 to £40,000
• Pension scheme
• Healthcare plan
• Mileage reimbursement for occasional site visits
• A supportive environment where your input and ideas are valued
• Opportunity to work across a wide range of technologies and clients

WABSYS is a well-established, security-focused IT solutions provider based in West Yorkshire. With a strong reputation for delivering reliable, high-quality IT services, the business is continuing to grow - creating an opportunity for an experienced IT Support Engineer to join the team.