IT Engineer

Responsible for designing, installing and maintaining digital communication networks within our client organisations. The duties include establishing wireless networks, developing digital communication networks and improving cyber-security

Scope

Working remotely, on-site and consisting of IT technical support, system installation, monitoring, documentation, maintenance and other technical duties related to the direct delivery functions of the business

These are the 5 key areas we will need a network engineer to be responsible for:

• Installation, configuration, maintenance and reliable operation of networks
• Design and Implementation for Medium and Large Scale deployments
• Network Security Audits
• Troubleshoot network errors
• Manage, optimise and maintain our network-monitoring tool

General Duties/Key Responsibilities:

• Undertaking onsite/remote security audit and assurance activities on third party suppliers where requested to do so by the business
• Provide Network and security SME advice, guidance and support , attending design and change meetings where requested
• Assist in network design and implementation as well as integration to internal and third party systems
• Installation, configuration, maintenance and reliable operation of networks ensuring user access to the services they need, network availability and acceptable response times
• Troubleshoot network errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing impact of incidents
• Manage, optimise and maintain the network-monitoring tool in order to ensure complete monitoring of network, services, hardware and applications to provide optimal performance and consistent end user experience
• Provide documentation and technical specifications to other IT staff for planning and implementing new or upgrades of IT infrastructure
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Support disaster recovery and back-up initiative by capacity planning network throughput for remote service restoration
• Evaluate and recommend security improvements and system upgrades, monitor policies and enforce adherence
• Development of network solution designs to meet a complex mix of customer requirements
• Contributing to architectural documentation as part of high- and low-level system designs
• Preparation and participation in key technical review events during the systems development life-cycle;
• Technical stakeholder engagement with clients, peers, 3rd party delivery partners and vendors as required
• Champion for high service standards in technical support team
• Provide hands on technical support of customer needs and demands, 1st line to 3rd line, ensuring customers' expectations are regularly and proactively managed
• Ensure all correspondence with prospects and existing clients is handled quickly and effectively

• Extensive Network skills across on-premises and cloud-based technologies
• In depth knowledge of network security, best practices, and technologies
• Wifi / Switch / Router
• CompTIA - would be desirable
• LAN and WAN technologies and protocols.
• Firewalls, Cisco ASA, Ubiquiti, Watchguard
• Creation of Firewall rules and policies
• Switches technology
• Cisco, Ubiquiti, Netgear, HP
• VLAN's
• Active Directory, AAD, Group Policy, Intune, AutoPilot
• Windows Servers 2016 / 2019 / 2022
• Office 365 - support and administration
• Hyper V, VMWare
• Backup technologies - Veeam, Datto
• Network Troubleshooting - DNS, DHCP, TCP/IP
• Hardware Support
• Driving License Essential
• MSP Environment