TIS Hardware/Network Technician

• Installing and configuring network hardware, such as routers, switches, and access points.
• Managing data cabling and physical network infrastructure to ensure clean and effective setups.
• Monitoring network performance and analyzing metrics to prevent or resolve outages.
• Diagnosing and troubleshooting hardware and software issues in the network environment.
• Supporting employees with network connectivity problems and providing technical guidance.
• Collaborating with IT teams to upgrade and expand network infrastructure.
• Documenting network layouts, configurations, and troubleshooting procedures.
• Configure operating systems and software, using standard District and administrative packages.
• Repairs damaged devices and is responsible for the outbound repair process when needed.
• Installs, assembles, and configures computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware; installs cables or directs the rewiring of cables as required for new installations and office reconfiguration when necessary or as directed by supervisors.
• Troubleshoots problems with devices, including troubleshooting hardware and software, email, network, and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting staff and students to resolve problems with equipment and data; communicates with the help desk to facilitate exchange of information and advice; implements solutions or notifies users as required.
• Assists in instructing staff and students in the use of standard district and administrative software when required.
• Instruct staff and students in the use and care of new and existing equipment.
• Determine the feasibility of repair of damaged or obsolete equipment and report it to the supervisors.
• Other duties as assigned by the supervisor, assistant director, director, or executive director., * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, walk, stand, and talk or hear.
• The employee must occasionally lift and/or move equipment up to 50 pounds.
• The employee must occasionally push items of 50 pounds, such as pushing on a bike or a wheelchair or moving/rearranging furniture.
• Specific vision abilities required by this job include close vision, distance vision, and depth perception.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually loud and is a standard acceptable level for this environment.

• Knowledge of enterprise networking, including VLANs, quality of service (QoS), and wireless networking (802.11 standards).
• Proficiency in configuring and maintaining routers, switches, firewalls, and other network equipment.
• Hands-on experience with network hardware and tools such as cabling, testing equipment, and network monitoring software.
• A strong understanding of network protocols (TCP/IP, DHCP, DNS).
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills to assist non-technical users.
• Associate's degree in information technology, computer science, or a related field.
• 1-2 years of experience as a network technician, IT specialist, or similar.
• Apple Technician Certification, highly desirable; A+ Certification, or equivalent experience (Mac and PC Experience highly desired)
• Deep familiarity with iOS, macOS and Windows highly desired
• Experience with Mosyle and/or JAMF
• Ability to demonstrate good customer service skills while interfacing with faculty, students, staff, and administrators.
• Must have reliable transportation

REQUIRED CERTIFICATIONS (must currently hold all of the following):

• Network+, CCNA, or equivalent
• Security+, ISC2 CC, or equivalent

COMMUNICATION/ORGANIZATION:

• Maintains communication with district staff, as necessary.
• Utilizes existing technology effectively in the performance of duties.
• Performs other related work as required.

REASONING ABILITY:

• Ability to solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Flexibility is required to work with others, work with data utilizing defined but different processes, and operate equipment using a variety of standardized methods., Specific knowledge-based competencies required to satisfactorily perform the functions of the job include computer operations (including peripheral equipment) and safety practices and procedures. Some problem-solving may be required to identify issues and select action plans.

The Kansas City, Kansas Public Schools (KCKPS) is a nationally recognized urban school district that serves approximately 22,000 students and 60+ different languages are spoken in the homes of our students. KCKPS is home to Sumner Academy, the #6 highest rated High School in the Nation and #1 High School in Kansas according to the US News rankings. With Head Start/preschools, 28 elementary schools, 7 middle schools, and 5 college and career academies/high schools, we are the fifth largest district in the state of Kansas and our student population is approximately 56% Hispanic, 24% African American, 9% White, and 6% Asian. To serve our students, the district employs approximately 4,000 employees including more than 1,800 teachers.