Support Engineer - INTL India -

This is a technical support role with focus on assisting internal SW Delivery teams with issues related to infrastructure, installation and Blue Planet platform applications. Installations will mainly be on Cloud / Kubernetes Environments in preparation for Customer Deployments. Additionally, you may be assisting other members of the Advanced Technical support team on customer tickets/cases open for related issues for the family of the client products which are using the common platform.

Linux navigation skills with some shell scripting is mandatory.

• Strong Network Troubleshooting experience.

• Knowledge of the Network Management solutions/Systems.

• Languages: JAVA, Python, Shell Scripting.

• Database(s): PostgreSQL, Neo4j, Mysql

• Knowledge of SQL an advantage!

• Knowledge on SNMP, Syslog, ICMP, SSH recommened

• Ability and experience in working with Traffic - Netflow/Sflow/Cflow.

• Experience in using monitoring tools like Nagios, Grafana etc helpful.

• Deployment environment: Docker, microservices.

• Deployment experience in cloud-based environment AWS/Azure is a plus!

• Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other) - Bachelor's degree in related field from a college or university with 3+ years related experience (or Master with 3+ years).

• Preferably of 3+ years' experience supporting software solutions

• Preferably has experience in a technical support role with an equipment vendor in the Telco industry

$8/hr to $10/hr USD based on experience.

Exact compensation may vary based on several factors, including skills, experience, and education.