IT Help Desk

Responsible for all aspects of the information system administration including network infrastructure, servers, workstations, copiers/printers, applications, databases, and telecommunication. Researches and evaluates software and new technology on continuing basis. Also provides technical support to users., ・ Troubleshoot and resolve issues with computers, applications, systems, devices, access, or performance ・ Document, track, and resolve issues using standardized processes to meet service level standards ・ Investigation and implementation of new technology as necessary to meet the needs of the company ・ Performs software or device installations/upgrades, user profile setups, and password resets ・ Maintains the company telecommunication system ・ Coordinates equipment repairs with external vendors ・ Coordinates programming fix with external vendors ・ Provide support to the ERP system users by researching and answering questions and troubleshooting problems ・ Maintains the EDI (electronic document interchange) system for communication with customers ・ Writing computer programs to meet both internal and external customer needs, after training ・ Maintains a broad knowledge of business, data processing concepts, and an overall understanding of the organization's total business needs ・ Other duties as assigned

・Associate's or Bachelor's degree in IT, Computer Science, or related field preferred ・1-3 years of experience in IT Help Desk or technical support roles preferred ・Experience troubleshooting hardware, software, printers, and network-related issues ・Knowledge of Windows environment and Microsoft Office / Microsoft 365 ・Experience with ERP systems or EDI support is a plus ・Strong problem-solving and communication skills ・Ability to manage multiple tasks and provide timely user support ・Willingness to learn new technologies and systems