IT Help Desk

• Respond to and resolve help desk tickets in a timely and professional manner.

• Troubleshoot hardware and software issues with PCs, printers, and other peripherals.

• Set up, configure, and image computers and devices for new and existing employees.

• Assist with creating and updating user accounts in Active Directory and Microsoft 365.

• Support employees with password resets, email issues, and basic application questions.

What's Needed?

Our client, a leading organization in the manufacturing industry, is seeking an IT Help Desk professional to join their team. As an IT Help Desk technician, you will be part of the IT Support team supporting employees across the organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization., + High school diploma or equivalent required; post-secondary coursework in IT or a related field is a plus.

• 0/1 year of experience in an IT support, help desk, or customer service role (internship or volunteer experience accepted).

• Solid understanding of Windows operating systems and Microsoft 365 applications (Outlook, Teams, Word, Excel).

• Ability to troubleshoot common PC, printer, and network connectivity issues.

• Strong customer service skills with a helpful, patient, and professional attitude.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.